Postage and Shipping


Find below Information on Postage and Shipping Details: -

Delivery 
Processing time & Shipping Methods

The time I need to prepare an order for dispatch varies. For details, see individual items.  However standard items are generally shipping within 3-5 Business Days.  
All items with FREE UK SHIPPING are sent via 2nd Class post.  Royal Mail 48 is used for all Bibles, Bible covers and Bible rebinding services.

Please note that items are all handmade and are shipped from the UK. 
All international orders are sent via Royal Mail Internation Standard delivery.  Royal Mail estimate international delivery around 10 working days at non peak times.
Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Unfortunately DotK Design is unable to ship items to the EU at present.

Returns

&

Exchanges

I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.